submitting a maintenance request
all requests must be made through the tenant portal
this ensures our team is able to track requests and make sure they're handled in a timely manner.
if you’re dealing with something urgent, skip the portal and call us right away at 309.888.4600.
not sure what constitutes as urgent? things like:
- no heat during freezing weather
- a broken lock on your front door
- a gas leak
- flooding
- fire
remember: in instances of emergencies like a fire or gas leak, always call 911 before contacting us.
a move in inspection is conducted within 2 weeks of picking up your keys to ensure your stay with us starts off on the right foot!
one of our team members will walk through your unit with you to take note of anything that doesn't seem right when you move in. read more about this process here.
maintenance guides
for smaller or more common apartment issues, we've created a few handy guides to help walk you through the process of a quick fix!
a common issue that can leave you in the dark in your apartment is a tripped breaker! restoring power in your apartment in this situation is as simple as flipping that breaker.
if you feel comfortable and capable, here's a quick tutorial
when you feel like using a bit of elbow grease with a task that will make your stovetop shine, we've got a guide to deep cleaning those hard to reach drip pans! click here to start